Jérôme Franck

General Director of Que Choisir (France)

Jérome Franck was appointed Deputy General Director of UFC-Que Choisir on 1st January 2012 and will succeed Jean-Louis Redon who retires at the end of June.

Consumer law specialist, Jérome Franck, joined the Paris Bar in 1994 and for almost 20 years has been a lawyer for several consumer organisations, including UFC-Que Choisir.

He also taught European consumer law at Paris XII (Jean Monnet at Sceaux) Law University.

For many years, he was a member of "European Consumer Law Group", think tank in charge of making some proposals and suggestions to the European Commission, as regards consumer policy.

He is a member of the "European Journal of Consumer Law" Scientific Comity.

He has also been involved in many projects at national and European levels, in consumer law field.

Sandra Molenaar

President, Consumentenbond (Netherlands)
Sandra Molenaar (1968) joined Consumentenbond as Chief Executive Officer in May 2019. Sandra studied Economics and Psychology, a perfect basis for the various marketing jobs she had. Her experience with associations and interest groups is extensive, amongst which as Marketing Director at the Dutch roadside assistance club, ANWB, and as COO at BOVAG, the Dutch trade association for retail in the mobility industry. She serves also as board member of the Anne Fransen Fund. The aim of this foundation is to promote and support (starting) consumer organizations in developing countries and Eastern Europe.

Ivo Mechels

CEO, Euroconsumers Group (Belgium, Italy, Spain, Portugal, Brazil)
Ivo Mechels, born in 1960 in Antwerp, studied law at the KU Leuven and European Administration at the College of Europe. He is well known as the former spokesperson of the Belgian Consumer Organization, Test-Aankoop. Since 2013, he has been director of the Lobby and Press department of the consumer organization on an international level. Since February 2016, he is CEO of Euroconsumers, an international company of consumer organizations in 5 countries and General Director of Test-Aankoop. Before he started working for Test-Aankoop, he worked at the Belgian Parliament and for the ministry of Defense and of Agriculture. He is also a guest lecturer at the University of Ghent and Odissee, author and a devoted father of 2 children.

Marta Tellado

President & CEO, Consumer Reports (United States)
Ms. Tellado, whose career began in the consumer movement and who has 25 years of experience as a frontlines advocate and leader for social justice, and became the organisation's seventh president in September 2015.

Ms. Tellado began her career in public policy, advocacy and social justice working alongside Ralph Nader and Joan Claybrook at Public Citizen. Over her career, she has served as Executive Director of the Domestic Policy Group at the Aspen Institute; as Director for National Issues and Outreach for Senator Bill Bradley; as Vice President of the Partnership for Public Service, where she launched the Best Places to Work in the Federal Government and the Service to America awards. She holds an M.A. and Ph.D in political science from Yale University.

As vice president at the Ford Foundation over the last nine years, Ms. Tellado has led strategic communications and advocacy on a range of social justice issues in the United States and around the world, including such issues as economic fairness, free and fair access to an open Internet, and civil rights.

Ms. Tellado serves as board member of the Council on Foundations, Fairleigh Dickinson University, Ballet Hispanico, The Lark Theatre, the Washington Center for Internships and Academic Seminars, and Philanthropy New York Public Policy Advisory Committee. Previously, she served on the boards of Hispanics in Philanthropy and the Advertising Council Advisory Board on Public Issues.


Position, Org (country)

Hubertus Primus

Chief Executive Officer, Stiftung Warentest (Germany)
Hubertus Primus became Chief Executive Officer of Stiftung Warentest in January 2012.

He first joined Stiftung Warentest as a journalist with Finanztest in 1990 and was promoted to Editor-in-Chief in 1993. In 1999 he became the Editor-in-Chief of Stiftung Warentest's other magazine test and Head of the Publications Division, as well as a member of the Executive Management Board.

He is a qualified lawyer, journalist and manager, with widespread journalistic experience in legal and financial issues, having worked for renowned German publications such as "Rechtsmagazin für die Wirtschaft", "Industriemagazin" and the "Süddeutsche Zeitung".

Anabel Hoult

Chief Executive, Which? (London)

Anabel Hoult joined Which? as Chief Executive in October 2018, with experience spanning a range of sectors including retail, charity, consumer services and fintech.


Prior to working at Which? Anabel spent more than 12 years working within the commercial sector, most notably as managing director of Services at Carphone Warehouse. She was also chief operating officer of Save the Children where she delivered improved strategic focus, operational performance and financial growth.


Position, Org (country)

Niels Jacobsen

Chief Executive, ICRT (London)

Niels was born in Denmark and joined ICRT as CEO in March 2018, with past experience in for profit and not for profit organisations in USA, UK and the Nordic countries. He previously worked in different sectors including the consumer movement, fin-tech, consumer product development, consumer research, and IT development in the health sector.

For two year (2016-2018) Niels was Head of Fraud and Data Analytics at Nets, a North-European payment processing company. He restructured the department and introduced new technologies, which reduced fraud in the Nordics significantly.

For three years (2013-2016), Niels held a position as Director for Strategic Analytics and Insights at Consumer Reports (CR), a longstanding member of ICRT. His focus was on content and portfolio strategy, audience and segmentation models, and leading an enterprise-wide data strategy. Before that, Niels was Head of Research & Testing at the Danish Consumer Council (FR), also a longstanding member of ICRT.

From 1999-2010, Niels worked at Nokia in different leadership positions in Research & Development, Business Development and Global Innovation throughout with focus on usability and user experience.

Niels has an educational background in Computer Science (MSc), Psychology (PhD) and Business Administration (MBA).

Andrea Klag

Research Manager and Regional Co-ordinator (London)
Andrea is responsible for managing the Regions Team, the coordination of the Central and Eastern European and the Asia Pacific Group, running the CSR working group and is Topic Leader for Domestic Appliances. She is also managing projects funded by the European Commission, such as Capacity Building in Consumer Organisations in the New Member States. Andrea has German nationality, is fluent in English, German and French and has a degree as Diplom-Ingenieur for Domestic Appliances and Food Technology. She has more than 20 years of experience in research and development, standardisation and comparative consumer testing. Andrea started her career in ICRT in 2002 by establishing the Nordic Test Group.

Benjamin Kusah

Financial Controller/Finance Manager (London)
Benjamin joined ICRT in May 2007 and is responsible for finance and manages ICRT's relationship with its Tax and Financial advisors, Bankers and HM Revenue & Customs. He is a Chartered Accountant by profession (ACCA), holds a degree in Business Administration from the University of Portsmouth and a Masters degree in Finance and Investments from Durham Business School, where he graduated with a distinction. Prior to joining ICRT, Benjamin worked for UK Sport, Lloyds TSB (voluntary), Cable and Wireless Access (formerly Bulldog Communications) and National Savings & Investments.

Christine De Geest

Management Assistant (Brussels)
Christine is responsible for the CEO's diary, ICRT travel and meeting arrangements, updating the Laboratory Database and is the ICRT contact for the Brussels office. She has a background in accounts and public relations and joined the Belgian consumer organisation, Test Achats, in 1981 as Management Assistant to the Finance Director. Christine joined ICRT in 1999.

Kim Healy

Senior Project Leader (London)
Kim works two days a week and is responsible for updating key ICRT documentation, editing ICRT News and project managing the IT team working on the BEUC Hub platform. She has a degree in History and has worked in consumer comparative testing for over 40 years, as a Project Officer supervising joint tests at Which? and also as a freelancer specialising in environmental and energy topics. Kim has been involved with ICRT since it began in 1990, managing the first EC funded project and compiling the first set of ICRT Guidelines. She was Deputy CEO 1996 - 2018.

Nick Amstutz

Research & Cost Sharing Manager (London)
Nick is responsible for handling ICRT joint test project costs, manages the ICRT Product Evaluation Database and is Topic Leader for High-Tech and Energy. An Engineer by training, he entered the Consumer movement 25 years ago as a Technologist in a UK product testing laboratory. He joined Which? magazine as a Project Officer in 1990, where he wrote and researched reports on a wide range of products and services, leaving in 1997 to pursue a freelance career. Nick joined ICRT in 2005.

Nicole Bernefeld

Regional Co-ordinator & Research Manager (London)
Nicole began working with ICRT in 2006 as a Project Manager for an EC project. She now works as a regional co-ordinator for Scandinavia, Latin- America and Africa promoting joint tests throughout the regions. She is also responsible for the international Market Research and is Topic Leader for Personal Care, Leisure, and Video & Photo. Nicole is an industrial engineer and holds a Diploma with a specialisation in International Trade & Payment processes. Prior to joining ICRT, Nicole worked for engineering companies in Germany and Spain.

Nigel Messenger

Database & IT Manager (London)
Nigel is responsible for the ICRT Database including access, hard and software problems, ICRT Website, ICRT Database Address Book, plus actively involved in developing new services. He has worked in the IT industry since 1983, and has previously worked for Audits of Great Britain, Fedex UK, and Grand Metropolitan/Diageo. Nigel's employment with ICRT commenced in 2000, and until 2008 was the sole IT resource.

Qamar Khan

IT Support & Development Manager (London)
Qamar joined ICRT in May 2008, he is responsible for the IT infrastructure both within ICRT and the services delivered to members. His responsibilities include optimising and maintaining the data centre resources, and providing IT solutions for both hardware and software related issues. Qamar has a degree in Computer Science specialising in software development. He has worked for a number of small to medium size companies developing web applications on a wide variety of platforms.

Elisabeta Thaci

Elisabeta has a degree in Computer Science from Tirana University, Albania and has more than 10 years' experience of web developing practice, engineering web development in all layers, from database to services and in user interfaces.

Tim Findlay

International Development Manager
Tim is a certified project manager, and has extensive experience of partnerships and foundation fundraising in the NGO sector. Tim read politics at SOAS (University of London) and spent several years living and working in South Korea and Colombia. He is fluent in English and Spanish.